Codesign in Services

This elective course provides an understanding of the service design process with an emphasis on codesign. Different types of organisations, whether in private, public or third sectors, are looking to codesign approaches as a way to design better services that can meet human needs, while distributing benefits and burdens across society in equitable ways.

Codesigning services calls for a different way of doing things. Instead of designing 'for' people, it's about designing 'with' people. Also, designers must acknowledge that people's experiences of services can be cocreated by multiple stakeholders interacting through various types of service interfaces, such as rented products, environments and interpersonal encounters.

In this course you will study the fundamental concepts and theories about service codesign, learn to identify opportunities to use service codesign in tackling organisational challenges, and apply codesign methods for the creation of new services experiences.

You will put knowledge into practice, working in teams to conduct codesign sessions with invited groups of participants. And you understand the empowering role that professional designers can have in service codesign and learn to be more democratic in the making of design decisions.